Crisis Management Planning
PREPARED BEFORE ANYTHING HAPPENS
In a crisis, improvising is costly. We work with your organisation before anything happens to build and test response plans, so your teams know what to do, who is responsible and how to communicate under pressure.
What the work delivers:
• A clear picture of your most likely scenarios
• Written plans your people can actually use
• Defined roles and decision-making authority
• Teams who have practised, not just read the plan
NDA available before any details are shared.
THREATS AND SCENARIOS
Planning starts with what could realistically happen to your organisation. We review your people, sites and operations, then agree the scenarios that matter most, so effort goes where the consequences would be greatest.
Within the service:
• Threat and scenario analysis
• Review of people, sites and operations
• Business and country-specific risks
• Priorities agreed with leadership
WRITTEN CRISIS RESPONSE PLANS
A good plan is short enough to use on a bad day. We write clear procedures for each scenario, set out who decides what, and make sure the right information reaches the right people quickly.
Within the service:
• Written crisis response plans
• Crisis team roles and responsibilities
• Internal and external communication procedures
• Contact lists and escalation paths
EXERCISES AND TRAINING
Plans are proven only when they are tested. We run exercises based on your own scenarios, so that weaknesses appear in a safe setting and your team builds the confidence to act when it counts.
Within the service:
• Tabletop exercises for leadership teams
• Scenario-based drills for staff
• A written review after every exercise
• Plan updates based on what was learned
HOSTILE AREAS AND EVACUATION
Organisations working in unstable regions need more specific preparation. Since February 2022 we have completed over 250 evacuation missions in Ukraine, bringing more than 2,000 civilians to safety, and that experience informs our plans.
Within the service:
• Kidnap-for-ransom and hostile-area procedures
• Evacuation and relocation planning
• Medical emergency arrangements
• Support for staff and families
THE SERVICE: HOW IT WORKS
Every plan is built for one organisation. What follows is a typical outline; final scope and budget are agreed in writing once we understand your operations and your priorities.
What an engagement can include:
• Analysis: threats, scenarios and priorities
• Planning: written procedures for each agreed scenario
• Structure: crisis team, roles and decision-making authority
• Communication: internal, external and with families
• Exercises: tabletop sessions and scenario-based drills
• Hostile areas: evacuation and kidnap-for-ransom procedures
• Review: regular updates as the organisation changes
How an engagement begins:
• Step 1. A private conversation, under NDA
• Step 2. Review of the organisation and its risks
• Step 3. A written proposal with scope and budget
• Step 4. Plans written and tested with your teams
• Step 5. Regular reviews and updates
To prepare a proposal, we ask for:
• Size and structure of the organisation
• Countries and sites of operation
• Any current concerns